Terms and Conditions

By supplying us with artwork, you warrant that you have the copyright or licence for the image/artwork or written permission from the copyright owner to print it. Under no circumstances will PrintCanvas be responsible for any copyright issues arising as a result of you supplying us with any image or artwork in breach of copyright.

Artwork supplied
PrintCanvas cannot guarantee the final outcome of a print. You need to make sure that the art you supply is not of inferior quality and must be suitable for a print size required by you. We will do our best to give you a quality finish but we cannot be held responsible for the end product if your supplied artwork is of a poor quality. It is your responsibility to ensure that all colours, sizes and cropping areas are indicated and where necessary corrected. PrintCanvas will print exactly as supplied by you unless otherwise requested.

Right to refuse
PrintCanvas holds the right to refuse any work. Reasons may be if the artwork is deemed of very low quality or in contradiction with our business morals and principles. This may include but is not limited to: poor artwork, immoral or illegal materials.

At PrintCanvas, we do our best to stock most advertised materials at all times. We do however reserve the right to substitute materials when need be.

At PrintCanvas, our prices are competitive. However, we reserve the right to change these without prior notice.

PrintCanvas does not operate a credit facility. All orders of products need to be paid for upfront.

The work
PrintCanvas will do all the work in-house wherever possible. However, we reserve the right to outsource work if we deem it suitable or necessary.

PrintCanvas cannot cancel works which have been initiated and paid for.

The completed work
At PrintCanvas, we will do our best to give you a product as close to your request as possible. However, under no circumstances will PrintCanvas be responsible for colour-matching. Our discretion is final.

We will do our best to deliver your products in the quickest possible time. PrintCanvas does not have any control over any courier companies. Deliveries could be delayed due to various reasons. In these instances, PrintCanvas will not be liable for any consequential loss. Please ensure that you CHECK your delivery before signing for it. PrintCanvas will not accept liability for missing or damaged items unless this is brought to the attention of the delivery company. Please do not sign for your goods until you have physically checked them and are satisfied that they are in perfect condition.

Free delivery only applies to main city centres, other areas will attract additional charges. Please note that PrintCanvas only makes delivery within the borders of South Africa.

Loss or damage
PrintCanvas will not be responsible for any loss or damage to your product when couriered. All goods are however automatically insured for R1000 during transportation. In order to claim we need to be notified of the problem upon delivery of the goods. Please check your delivery when receiving it.

Any discrepancies in the final work delivered to you must be reported to PrintCanvas within 24 hours of receipt.

End product
PrintCanvas cannot guarantee that the final size will be exactly the size requested.

Vouchers purchased through PrintCanvas need to be activated by a PrintCanvas representative before they may be redeemed against any orders.
Please note that vouchers become invalid once they been redeemed in full, and once they have reached their expiry date.
Any unused credits will not be refunded in this regard.

PrintCanvas offers a 20 year guarantee on Stretched Canvas Prints. The product is guaranteed against any manufacturing defects.  This excludes problems arising due to poor quality artwork, and fading whereby the product has been left in direct sunlight.

Full refund guarantee does not apply to shipping claims. We will reprint orders damaged or lost by the courier.
We reserve the right to have you return the original order, at our cost, before reprinting or refunding your order.
Maximum refund per order or customer is R2500. The only remedy for problems with orders over R2500 is the reprinting of the order to correct product defects.
This guarantee is limited to the reprinting of the original order quantity. We are not responsible for any damages or claims incurred by you or your business caused by receiving printed materials which are defective or incomplete or which you receive later than the estimated delivery date.