Frequently Asked Questions

 

Q: What kind of wood do you use for your frames?
A: We use 30mm Super Wood for the frame and a 3mm backing. It’s a very hard wood to ensure that no warping takes place.

 

Q: What canvas do you use?
A: We only use the best quality canvas around. We have found that Picasso satin canvas is the best. It is archivable for up to 50 years and gives a great satin finish. It is water resistant and allows very long lasting prints with solvent or eco-solvent inks. Due to the excellent light stability and waterfastness, no additional finishing is needed.

 

Q: How deep is the canvas away from the wall?
A: We use a 30mm frame and 3mm backing board, so the total depth from the wall is 33mm.

 

Q: What is a ‘canvas wrap’?
A: A canvas wrap is where the image wraps around the frame of the print. When an image does not wrap around the frame, the edges can be made a colour of your choice. White is the default option. If you prefer another colour, please specify it in the comments field on the order form.

 

Q: Will the colours on my canvas print be the same as what I see on my monitor?
A: We try to ensure that the colours you see are as close as possible to what your canvas print will be, but we cannot guarantee an exact colour match. All our monitors are calibrated.

 

Q: Can you remove blemishes from photos?
A: Yes, we can however we may charge you depending on how much work is involved.

 

Q: What payment methods are accepted?
A: We use PayFast as our payment gateway. PayFast accepts credit cards, instant EFT and PayFast vouchers. Alternatively, you may also do an EFT payment into our bank account, just ask us for those details.

 

Q: Can I pick my order up instead of having it shipped?
A: Yes, if a prior arrangement is made with us, you can collect your order from PostNet Lambton, Cnr Webber & Beacon roads, Lambton, Germiston.

 

Q: Will my print fade or loose colour?
A: Under normal lighting conditions (away from direct or indirect UV light) your print should last up to 50 years.

 

Q: How do I clean my canvas print?
A: The canvases are quite durable. You can dust it with a soft, dry cloth. If your canvas requires deeper cleaning you may try a damp cloth.

 

Wallpaper Questions

 

Q: Where can I apply my wallpaper?
A: Wallpaper can be applied to most smooth interior surfaces, such as walls, cupboard doors and ceilings. We do not recommend bathrooms or kitchens because steam/moisture is not conducive for a wallpapered wall.

 

Q: If the wallpaper is faulty what is your returns policy?
A: We guarantee the printing of the wallpaper and the application of it if one of our preferred installers are used. However, if you use your own installer or do it yourself, we no longer offer any guarantee.

 

Q: Can you provide me with a wallpaper sample?
A: Yes, we will supply an A4 size sample at charge of R60 per sample. This includes overnight courier.

 

Q: If I am applying the wallpaper myself, what paste do I use?
A: Please see our DIY guide for assistance.

 

Q: I’ve never hung wallpaper before, can I get some advice?
A: Please see our DIY guide for assistance.

 

Q: I don’t want to hang the wallpaper myself, do you know a professional installer?
A: Yes, we have recommended installers. Please contact us for more details.

 

Payment and Delivery Questions

 

Q: What payment methods are accepted?
A: We use PayFast as our payment gateway. PayFast accepts credit cards, instant EFT and PayFast vouchers. Alternatively, you may also do an EFT payment into our bank account, just ask us for those details.

 

Q: Can I pick my order up instead of having it shipped?
A: Yes, if a prior arrangement is made with us, you can collect your order from PostNet Lambton, Cnr Webber & Beacon roads, Lambton, Germiston.